rn98 Privacy Policy
This policy explains in detail how rn98 collects, stores, and protects your personal data.
This Privacy Policy describes how we handle the personal data of users who use rn98's services ("Services"). By using this platform, you are considered to have agreed to the handling of your personal data as described in this policy. If you do not agree with the policy, you may not continue using the Services.
We handle users' personal data with the greatest care and protect it using SSL encryption technology. The data we collect is used only for the purposes described in this policy and will not be sold or shared with third parties without authorisation.
1. Data We Collect
When you register an account, use our services, or contact us at rn98, we may collect the following data—
a) Personal Data
- Full name
- Date of birth — to verify that you are 21+
- Email address
- Phone number
- Payment information (KBZPay phone number, Wave Money phone number, AYA Pay, CB Pay, and bank account data)
b) Account Data
- Username
- Password (stored encrypted)
- Game history — deposit/withdrawal records, VIP level
- Bonus and promotion usage history
c) Technical Data
- IP address
- Browser type and version
- Device information
- Login records
- Cookie data (see the Cookies section)
2. How We Collect Data
We collect data through the following methods—
- Directly provided — Data received when you register an account, make payments, or contact customer support
- Automatically — Browser and server logs are collected automatically while you browse the website
- Cookies and tracking technologies — Cookies are used to improve sessions and create a better gaming experience
- From payment processors — Payment confirmation data may be received from KBZPay, Wave Money, AYA Pay, CB Pay, and banks
3. Purpose of Using Data
rn98 uses collected data only for the following purposes—
a) Account Management
Personal data is used to create your account, verify your identity, and control access. Data is also required to confirm that you are 21+.
b) Processing Payments
Payment data is used to verify that deposits, withdrawals, and transactions are accurate.
c) Customer Support
Your information is referenced in our 24/7 Myanmar-language Live Chat and email communications so we can provide better assistance.
d) Security and Prevention of Unauthorised Activity
We review data to detect and prevent suspicious transactions, unauthorised account access, and fraud.
e) Service Improvement
Anonymised data analysis is carried out to improve platform quality and enhance the gaming experience.
f) Legal Obligations
Data required to comply with applicable laws, directives, and regulations will be retained.
4. Data Sharing and Disclosure
rn98 does not sell, rent, or trade users' personal data to third parties. However, personal data may be disclosed in the following circumstances—
- Service providers — Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay, banks) receive data only to carry out financial transactions. They are required to sign security commitments that meet our data handling standards.
- Legal requests — Data may be disclosed where required by applicable law, court order, or regulatory action.
- Business transfers — When rn98's business ownership is transferred, data may be transferred along with it and this policy will continue to apply.
- With consent — Where a user gives explicit consent, their data may be shared.
We do not share personal data with third-party advertisers for advertising purposes.
5. Data Retention Period
We retain data for as long as needed to fulfil the purposes described in this policy, or as required by law.
- Active account data — retained for the duration the account remains open
- Payment records — retained in accordance with financial regulatory requirements
- Closed account data — may be retained for a period after account closure for legal, dispute resolution, and fraud prevention purposes
- Marketing data — retained until the user opts out or withdraws consent
Once the retention period ends, we will securely delete or anonymise the records.
6. Cookies and Tracking Technologies
A cookie is a small data file stored in your browser when you visit a website. rn98 uses the following types of cookies—
a) Strictly Necessary Cookies
These cookies are essential for the website to function properly. They cover session management, keeping you logged in, and security checks. These cookies cannot be disabled.
b) Functional Cookies
These remember your language and settings preferences so you do not have to re-enter them every time you visit.
c) Analytical Cookies
These collect data to help us understand how the website is used and which parts of the platform are visited. This data is used solely to improve our service.
You can delete cookies or block them from being accepted through your browser settings. Please note that doing so may limit some features of the website.
7. Data Security Measures
rn98 has put in place technical and organisational measures to protect your personal data—
- SSL/TLS Encryption — data transferred between the website and server is encrypted
- Password Encryption — passwords are stored as hashes, meaning even our staff cannot view them
- Access Controls — personal data can only be accessed by staff whose role requires it
- Regular Audits — we conduct routine security reviews to check our systems for vulnerabilities
- Server Security — data is stored on firewall-protected, encrypted servers
In the event of a data breach, we will notify affected users and take immediate action in accordance with legal requirements.
8. User Rights
You have the following rights regarding the personal data we hold about you—
a) Right of Access
You can request to see what data we hold about you.
b) Right to Rectification
You can request that inaccurate or incomplete personal data be corrected.
c) Right to Erasure
In certain circumstances, you can request that we delete the data we hold about you. Data we are required to retain due to legal or service obligations cannot be deleted.
d) Right to Restriction
You can request that we temporarily restrict processing of your data — for example, while its accuracy is being verified.
e) Right to Object
You can object to data processing that we carry out on the basis of our legitimate interests.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable period from the date we receive your request. Please note that we may ask you to verify your identity first.
9. Child Protection
rn98 services are intended for adults aged 21 and above. If we become aware that we have collected personal data from anyone under 21, we will immediately delete that data and account.
When registering, we verify that you are 21 or older. If you believe someone under 21 is using this platform, please notify us at [email protected].
10. Policy Changes
We may update this Privacy Policy from time to time. Any changes will be reflected on this page and the "Last Updated" date will be revised accordingly.
If significant changes are made, we will notify you in advance at your registered email address. Continued use of our services after the updated policy is published will be considered acceptance of the new policy.
If you disagree with any changes, please contact us at [email protected] before continuing to use our services.
11. Contact Us
If you have any questions, requests, or need assistance regarding this Privacy Policy, you can reach our customer support team —
- Live Chat — 24/7 Live Chat support in Myanmar language via the rn98 website
- Email — [email protected]
Our customer support team operates 24/7 in Myanmar language and will prioritize any requests related to personal data.